Last Updated: February 23, 2026

Privacy Policy

At Triple S Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services. Please read this policy carefully. By using our website, you consent to the practices described in this policy.

Who We Are

Triple S Solutions is a value-added systems distributor headquartered in Nairobi, Kenya. We specialize in supplying world-class solutions in Access Control, CCTV, Life Safety, Card Printing, and Software Tools to system integrators, resellers, and businesses across Africa.

Our Contact Information:
AAYMCA Building, State House Crescent,
P.O. Box 1024-00606,
Nairobi, Kenya
Email: info@triple-s.co.ke
Phone: +254 729 967679

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Fill out contact forms or request quotations
Subscribe to our newsletters or updates
Register for events or webinars
Communicate with us via email, phone, or social media
Create an account on our website
Make inquiries about our products and services

The types of personal information we may collect include:

Name and contact information (email address, phone number, physical address)
Company name and position
Billing and payment information (processed securely through our payment partners)
Technical data such as IP address, browser type, and device information
Communication preferences and history

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support
To process your orders and deliver products and services
To send you technical information, product updates, and promotional materials (with your consent)
To improve our website, products, and services
To comply with legal obligations and enforce our terms of service
To protect against fraud and unauthorized transactions

Legal Basis for Processing (Compliance with Kenya Data Protection Act, 2019)

Under the Kenya Data Protection Act, 2019, we process your personal information based on the following lawful grounds:

Consent: When you have given us explicit consent to process your data for specific purposes.
Contractual Necessity: When processing is necessary for the performance of a contract with you.
Legal Obligation: When we need to comply with applicable laws and regulations.
Legitimate Interests: When processing is necessary for our legitimate business interests, provided your rights do not override these interests.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files that are stored on your device when you visit our website. We use:

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: To understand how visitors interact with our website
Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers: Trusted third-party companies that assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, shipping companies, IT service providers). These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
Business Partners: When necessary to provide products or services you have requested.
Legal Requirements: When required by law, regulation, or legal process, such as in response to a court order or government request.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure SSL encryption on our website
Regular security assessments and monitoring
Restricted access to personal information on a need-to-know basis
Secure data storage and processing practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continually work to maintain the highest standards.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Rights Under Kenyan Law

Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal information:

Right to be Informed: You have the right to be informed about how we collect and use your data.
Right of Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete information.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal information in certain circumstances.
Right to Restrict Processing: You can request that we limit how we use your information.
Right to Data Portability: You can request a copy of your data in a structured, commonly used format.
Right to Object: You can object to our processing of your information for direct marketing purposes.
Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing.

Exercising Your Rights

To exercise any of your rights, please contact us at:

Email: info@triple-s.co.ke
Phone: +254 729 967679
Mail: Triple S Solutions, AAYMCA Building, State House Crescent, P.O. Box 1024-00606, Nairobi, Kenya

We will respond to your request within 30 days as required by Kenyan law. You also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) if you are dissatisfied with our response.

Third-Party Links

Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any website you visit.

Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

Last Updated: February 23, 2026

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Triple S Solutions
AAYMCA Building, State House Crescent
P.O. Box 1024-00606
Nairobi, Kenya
Email: info@triple-s.co.ke
Phone: +254 729 967679